This health and safety policy sets out the principles and procedures that guide how cleaning work is carried out safely and responsibly in and around St John’s Wood. It applies to all cleaners, supervisors, managers, contractors, and any person who may be affected by our cleaning activities at residential or commercial premises.
We are committed to maintaining a safe and healthy working environment for all staff and clients. Our core objectives are to prevent accidents and work-related ill health, to identify and manage risks associated with cleaning tasks, and to promote a positive safety culture across all sites we serve.
We aim to achieve continual improvement in health and safety performance by reviewing working practices, updating procedures when necessary, and encouraging open communication about hazards or concerns.
Overall responsibility for health and safety management rests with company leadership, who ensure that adequate resources, training, and supervision are provided. Managers and supervisors must implement this policy on every job, carry out risk assessments, and verify that cleaners understand and follow safe systems of work.
All cleaners and support staff share responsibility for their own safety and the safety of others. Every worker must cooperate with health and safety instructions, use equipment and products correctly, report any defects or hazards, and never undertake work for which they are not trained or properly equipped.
Before starting any new contract or significant change to existing work, site-specific risk assessments are carried out to identify potential hazards such as slips and trips, handling of chemicals, manual handling tasks, use of equipment, and working in occupied premises. Control measures are then put in place, including selection of suitable cleaning products, clear labelling, safe storage, and appropriate methods of work.
Written procedures are provided where necessary, for example for floor cleaning, waste handling, bathroom sanitation, window cleaning, and the use of powered equipment. Cleaners are required to follow these procedures at all times and to ask for clarification if they are uncertain about any aspect of the work.
All cleaners receive induction training that covers general health and safety responsibilities, safe use of cleaning chemicals and equipment, correct use of personal protective equipment, manual handling techniques, and emergency procedures. Additional training is given where tasks involve higher risks, such as working at height or operating specialised machinery.
Supervisors monitor working practices on site to ensure that training is applied in practice, correct any unsafe behaviour, and provide ongoing support. Refresher training is provided when procedures change or when a need for improvement is identified.
Cleaning chemicals are selected, stored, and used in line with their safety data information and relevant regulations. Only approved products are used, and they must remain in their original labelled containers or clearly labelled decanted containers. Cleaners are instructed never to mix chemicals, never to use unlabelled substances, and always to follow dosage and application instructions.
Where required, personal protective equipment such as gloves, eye protection, and protective clothing is provided and must be worn. Ventilation is ensured when using products that can release vapours or aerosols. Any accidental spillage or exposure must be reported immediately so that proper first aid and clean-up procedures can be applied.
Appropriate personal protective equipment is supplied according to the tasks being carried out. This may include gloves, masks, eye protection, safety footwear, and protective clothing. Workers are trained in correct fitting, use, and care of this equipment and are required to use it whenever it is specified for a task.
Damaged or defective items must be reported and replaced without delay. Personal protective equipment is regarded as a last line of defence and does not replace the need for safe working methods and properly controlled cleaning products.
Cleaning tasks often involve lifting, carrying, pushing, or pulling loads such as equipment, waste bags, or containers of products. Where possible, manual handling is avoided or reduced by using trolleys, caddies, or other aids. When manual lifting cannot be avoided, cleaners are trained to use safe techniques that minimise the risk of back or musculoskeletal injury.
All equipment, including vacuum cleaners, scrubber dryers, and other powered tools, is maintained in safe working order. Regular inspections are carried out, and any defects must be reported immediately. Only trained and authorised personnel may use powered equipment.
Slips and trips are a significant risk in cleaning work, especially during floor mopping or polishing. Wet floor signage is used where appropriate, and cleaners aim to minimise disruption to building users by working in sections and avoiding leaving obstacles in walkways. Cables, hoses, and equipment must be positioned to reduce trip hazards and removed promptly when tasks are complete.
Good housekeeping standards are maintained by keeping work areas tidy, promptly disposing of waste, storing equipment correctly, and ensuring that emergency exits, corridors, and stairways remain clear at all times.
Many cleaning activities take place in occupied premises, including homes, offices, and shared areas. Cleaners must show consideration for clients and the public, ensuring that work is carried out safely around them. Hazard signs are used where necessary, and equipment or materials are never left unattended in a way that could cause harm.
Confidentiality and respect for client property are mandatory. Any damage, near miss, or concern about safety on site must be reported to a supervisor as soon as possible.
Cleaners are informed of the emergency arrangements that apply to each site, including fire evacuation routes, assembly points, and procedures for raising the alarm. They must comply with all site-specific rules and cooperate with fire wardens and building management.
All accidents, injuries, near misses, and dangerous occurrences must be reported promptly so that they can be recorded, investigated, and used to prevent recurrence. First aid provisions, whether provided by the site or by our company, must be known to all staff working there.
Where possible, we select cleaning methods and products that reduce environmental impact while still maintaining high hygiene standards. Waste is segregated and disposed of in line with local requirements and client instructions. Cleaners are encouraged to minimise water and product use without compromising effectiveness.
We also recognise the importance of protecting worker health over the long term. This includes managing exposure to chemicals, reducing repetitive strain, and promoting good hygiene practices such as regular handwashing.
This health and safety policy is reviewed regularly and whenever there are significant changes in operations, legislation, or best practice. Feedback from cleaners, supervisors, and clients in St John’s Wood and surrounding areas is welcomed and used to improve procedures and training.
By working together and following this policy, we aim to provide reliable cleaning services while protecting the health, safety, and wellbeing of everyone involved.
Book our outstanding cleaners St John’s Wood and get the greatest cleaning help at prices you wouldn't believe.
Price List
| Carpet Cleaning | from £ 55 |
| Upholstery Cleaning | from £ 55 |
| End of Tenancy Cleaning | from £ 95 |
| Domestic Cleaning | from £ 13.50 |
| Regular Cleaning | from £ 13.50 |
| Office Cleaning | from £ 13.50 |
*Price excluding VAT
*Minimum charge apply
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